Plan Management
Simple plan management with clear processes and friendly support
Are you a Participant or a Service Provider?
How we help everyone involved
Our Plan Management service is designed to be the perfect link between NDIS participants and their support providers, ensuring transparency, speed, and ease for all.
Pay provider invoices
We process payments quickly and accurately, so providers can focus on delivering quality support without chasing bills.
Budget tracking & reporting
We provide participants with clear, easy-to-read monthly reports so they always know exactly how their funding is being used.
Clear requirements
We provide providers with simple invoicing checklists to reduce delays and ensure seamless payment processing.
Participants
- ✨ Endorsement steps
- 📩 Where to send invoices
- ✔️ Invoice approvals
- 📊 Monthly reports
Service Providers
- 📩 Where to send invoices
- 📋 Invoice checklist
- ⚙️ Processing workflow
Need help choosing the right option?
Our friendly team is here to guide you through the NDIS Plan Management process.
Plan Management for Participants
Empowering you with total control over your NDIS budget, without the stress of managing the paperwork.
Submit Invoices
You or your service providers can send invoices directly to our dedicated claims team for prompt processing:
claims@rainbowsupportservices.com.auOr upload it securely right here:
How to Get Started
Complete the endorsement of our organisation by following these steps:
If applicable, notify your current plan manager about your decision and ask them when they will pay any outstanding bills and release your NDIS account (if not PACE).
Send us a copy of your current NDIS funding plan via email: claims@rainbowsupportservices.com.au
Call 1800 800 110 (NDIS National Contact Centre) and say:
Let us know once the above steps are completed or to request assistance with these steps.
We will then be able to access your plan and draft a service agreement to formalise the engagement. Additionally, we will need your signature on NDIS consent forms.
What We Do
As plan managers, here are the services we provide you:
Processing invoices that you approve. We ensure they include a valid NDIS support item number listed in the NDIS Support Catalogue [PAPL].
Ensuring services and products are supported by evidence that they are Reasonable and Necessary (R&N) and funded by the NDIS.
Ensuring payments and claims meet NDIA guidelines and provider invoices meet strict record-keeping requirements.
Accurately processing and paying invoices from your service providers using your allocated NDIS funds.
Continuous monitoring of your budget to ensure funds are used correctly and providing regular reports back to you.
What We Do NOT Do
Please note: To ensure clarity of our role, here are the boundaries of Plan Management services.
Plan managers do not have the authority to determine what is reasonable and necessary (R&N) and we cannot approve or decide whether something is R&N.
For further guidance, please refer to the NDIA’s official resource titled: Should a plan manager help to determine whether supports or services are ‘reasonable and necessary’?
The Checklist - Can you buy it with your NDIS funding? is a helpful tool that summarises these criteria used to determine whether a support can be funded.
Plan managers do not manage the overall coordination of services (that’s the role of a Support Coordinator).
Plan managers do not choose your providers or make decisions about your supports — that’s your choice.
Plan managers do not provide direct support services.
Plan managers do not approve or change your NDIS budget, nor do they submit plan reviews or set your goals.
Plan managers do not act as an advocate in disputes.
Invoice Approval Process
A transparent and efficient workflow to keep your NDIS plan on track.
Invoice Received
The service provider submits their invoice to our claims team.
Verification
We verify details and send the invoice to the participant's nominated email.
Your Review
The participant reviews the invoice to approve or raise any queries.
48-Hour Rule
Approval is finalized within our standard 48-hour review period.
Processing
Invoices are processed and paid on Friday where applicable.
Monthly Reports About Your Plan
To help you stay informed, we send monthly reports showing your NDIS funding balance and plan usage.
Reports are sent on the first Monday of each month.
They are delivered to the main representative email address provided during onboarding.
This email address can be updated at any time by the participant or someone with your consent.
Ready to take the next step? Choose an option below:
Plan Management for Service Providers
Clear invoicing rules for faster processing
Submit Your Invoice
To ensure timely payments, please submit your invoices to:
claims@rainbowsupportservices.com.auInvoice Requirements Checklist
Your invoice must include relevant information for us to process. Your invoice is automatically queued for processing, and we will review and seek the participant's confirmation of the delivery of services.
Your invoice will be assessed against the following NDIA requirements:
By submitting this invoice, you acknowledge that this payment request complies with the NDIS Pricing Arrangements and Price Limits and Invoicing and record keeping | NDIS, and aligns with the participant’s goals.
To ensure your invoices are processed seamlessly, they MUST include:
Registered NDIS business name and ABN, or a completed ATO “Statement by a Supplier” form explaining exemption.
Full name and NDIS (reference) number.
Start and end dates of support delivery, including the year.
As listed in the NDIS Support Catalogue: Pricing Arrangements and Price Limits.
Show units and unit price clearly.
Total invoice amount clearly displayed.
If not direct (e.g., Irregular SIL, cancellation).
Required for Specialist Disability Accommodation (SDA).
If applicable (most services are GST-free).
Quantity Calculation Example
Quantity & price calculation: Show units and unit price clearly.
Claiming for a support subject to price limit: A provider has agreed to deliver a support to a participant at an hourly rate of $190.
If the provider delivered 45 minutes of service/support, then the invoice/claim should show a quantity of 0.75 units.
Need support with an invoice?
Our team is available to assist service providers with any invoicing or processing questions.